Connection
- Sign in - Step 1
- Sign in - Step 2
- Sign in - Video Tutorial
- 2FA Method Registration
- 2FA Method Registration - Video Tutorial
- Reset Password
Sign in - Step 1
Step 1 - Username and Password
Click on Forgot your password? to reset your password if needed.
Sign in - Step 2
Step 2 - TOTP
After inputting your username and password in step 1, you will need to input a one-time password (OTP) from your 2FA-registered device to continue with the sign in process.
Refer to this page if you need to register or re-register your 2FA device
- Open the authenticator app on your registered device and locate the entry for CIGP E-Platform
Example: Microsoft Authenticator
-
Input the code in the E-Platform login page and press Verify
Do not input any space character.
Sign in - Video Tutorial
Refer to the video below, available on Youtube or for download, to obtain detailed instructions on
- how to navigate to CIGP's E-Platform;
- how to use Authenticator app code for login; and
- how to login.
2FA Method Registration
Access to CIGP's E-Platform is protected by time-based one-time password (TOTP) 2-factor authentication (2FA).
On your first connection, you will be required to register your mobile device to provide one-time passwords to login successfully.
Register your mobile device
The instructions below describe the registration process with Microsoft Authenticator. However the system is also compatible with other "Authenticator" apps available in your app store such as Google Authenticator or LastPass Authenticator.
After entering the username and password provided by CIGP, you will be redirected to the 2FA device registration page.
Follow the link provided to install the Microsoft Authenticator app if you haven't already and scan the QR code with the app to register your account.
Once this is done, you will be redirected to a new page to input the 6 digits TOTP.
Register a new mobile device
Please contact your CIGP Relationship Manager if you wish to register a new device for 2FA.
Your Relationship Manager will let you know when you can attempt to log in again and restart the registration process with your new device.
2FA Method Registration - Video Tutorial
Refer to the video below, available on Youtube or for download, to obtain detailed instructions on
- how to install an authenticator app on your mobile;
- how to navigate to CIGP's E-Platform; and
- how to register the authenticator app for first time use.
Reset Password
Follow the steps below to reset your password. You will need to have access to your email address and registered 2FA device.
- Click on Forgot your password?.
- Enter your registred email address and press Send verification code.
- A six digits verification code will be sent to your email address. Enter the code in the field and click Verify code.
- Click Continue.
- Enter the code from your 2FA authenticator app and click Verify.
- Enter your new password, confirm it and press Continue. You will be redirected to the login page.
- User your new password to log in.