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Connection

E-Platform Troubleshooting

Password field disabled Make sure to check You agree to CIGP's Terms and Conditions to enable the password field. Password forgotten Click on Forgot your password? under the password field and follow the instructions. You will need to verify your registered em...

Sign in - Step 2

E-Platform Connection

Step 2 - TOTP After inputting your username and password in step 1, you will need to input a one-time password (OTP) from your 2FA-registered device to continue with the sign in process. Refer to this page if you need to register or re-register your 2FA device...

Reset Password

E-Platform Connection

Follow the steps below to reset your password. You will need to have access to your email address and registered 2FA device. Click on Forgot your password?. Enter your registred email address and press Send verification code. A six digits verification c...

2FA Method Registration - Video Tutorial

E-Platform Connection

Refer to the video below, available on Youtube or for download, to obtain detailed instructions on how to install an authenticator app on your mobile; how to navigate to CIGP's E-Platform; and how to register the authenticator app for first time use.

Sign in - Video Tutorial

E-Platform Connection

Refer to the video below, available on Youtube or for download, to obtain detailed instructions on how to navigate to CIGP's E-Platform;  how to use Authenticator app code for login; and how to login.

Page stuck on "Initializing the application..."

E-Platform Troubleshooting

If the page remains stuck on Initializing the application... and the loading indicator doesn't move after one or two minutes, try to clear the cache of your web browser with the instructions below. Alternatively, you may try from another web browser or from a ...

Content

E-Platform Troubleshooting

Profile configuration in progress It may take a few hours after you receive your credentials before your account is fully configured. During that time you may see the following warning message after logging in: The configuration of your profile is in progress...

Indicative Time and Fiduciary Deposit Rates

E-Platform Market Information

You may click on menu Market Information > Indicative TD Rates to view a list of indicative time and fiduciary rates for various currencies. Click on Download PDF to obtain a consolidated view of rates for all currencies in one PDF document.

New Page

E-Platform

Market Summary

E-Platform Market Information

The Market Summary section aggregates performance data across major asset classes and geographies, offering both short-term and long-term perspectives. Overview of Features 1. Equity Market Performance This subsection presents daily and cumulative performance...